Effective Date: July 3, 2026
Thank you for shopping with Muhkem Woodworks. Every product is handcrafted with care, and we strive to ensure that your order is delivered safely and efficiently.
1. Order Processing
Most of our products are handmade and produced after an order is placed.
Estimated production times are displayed on each product page. Production times may vary depending on order volume, product complexity, holidays, or unforeseen circumstances.
Orders are processed only after full payment has been successfully received.
2. Shipping Destinations
Muhkem Woodworks ships internationally to most countries.
If we are unable to ship to your destination, we will notify you promptly and issue a full refund if necessary.
3. Shipping Carriers
Orders are shipped using trusted international shipping providers. The shipping carrier may vary depending on the destination, package size, and available services.
Tracking information will be provided once your order has been dispatched, where available.
4. Shipping Costs
Shipping costs are calculated during checkout based on:
- Destination country;
- Package size and weight;
- Selected shipping method.
The total shipping cost will be displayed before your order is confirmed.
5. Estimated Delivery Time
Delivery times vary depending on the destination country and customs processing.
Typical international delivery times range from 5 to 20 business days after shipment.
Please note that these are estimates only and are not guaranteed.
6. Customs, Duties and Taxes
International shipments may be subject to customs inspections, import duties, VAT, taxes, or other governmental charges.
These charges are determined by the destination country and are the sole responsibility of the customer.
Muhkem Woodworks has no control over customs procedures or related fees.
7. Delivery Delays
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Customs inspections;
- Weather conditions;
- Transportation disruptions;
- Public holidays;
- Carrier delays;
- Force majeure events.
Muhkem Woodworks is not liable for delays caused by third-party shipping companies or customs authorities.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, additional shipping charges or delays may occur.
Orders returned due to an incorrect address may require the customer to pay additional shipping costs for reshipment.
9. Lost or Damaged Shipments
If your package arrives damaged or appears to have been lost during transit, please contact us within 48 hours of the expected delivery date or receipt of the package.
Please include:
- Your order number;
- A description of the issue;
- Photographs of the product and packaging (if damaged).
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
10. Partial Deliveries
If an order contains multiple products, they may be shipped separately depending on availability or packaging requirements.
You will receive tracking information for each shipment, where applicable.
11. Contact Information
If you have any questions regarding shipping or delivery, please contact us.
Muhkem Woodworks
Website: https://muhkemwoodworks.com
Email: muhkemwoodworks@gmail.com